Responsible Gambling

Self exclusion

Should you need to take a break from gambling, we provide a 'self exclusion' facility which can be accessed through the ‘My Account’ button at the top of the page, or which can be set up by our Helpdesk upon request. Self exclusion means that your account will remain closed for a minimum period of 6 months and will not be reactivated under any circumstances during the exclusion period.

We recommend that you seek additional support and advice from a professional problem gambling support agency (such as during the self exclusion period.
Although the minimum period of time that self-exclusion can be set is six months, there is no maximum period of time and self-exclusion can be permanent.

At the end of the six month exclusion period, your account will not be automatically reopened. If you would like us to consider reactivating your account (which cannot be guaranteed) please contact the helpdesk.

Under 18s has a zero tolerance attitude towards underage gambling and will employs software checks to verify the age of all users. If we suspect that you are under 18 we will suspend your account pending an investigation and may require further evidence that you are 18 or over before re-activating your account.

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